Terms and Conditions
Our cottages are strictly no smoking. Smoking outside the rear of the cottages is permitted. Flouting this requirement could result in you being asked to leave the property early.
Dogs are welcome but we ask that they are not allowed on the stairs & upstairs on the carpeted areas in the cottages, and do not jump on or sleep on the furniture. We reserve the right to charge for damage caused.
Please bring your own dog basket or blanket and food bowl for thier comfort. You may want to bring an old towel too incase they get muddy while out walking.
Whilst outside space is limited at the cottages themselves, there are woods directly opposite and plenty of areas that dogs can be "exercised".
Whilst we do not accept hen & stag parties, if you are a same sex group of friends, please make sure we are aware of this when booking. We would ask that the party leader sign a damage disclaimer upon arrival. Any damage caused will be charged for.
Bed linen and towels are provided. Water and electric is included in the price of your stay.
An iron and table-top ironing board is provided in the cottages. A hairdryer is located in the drawer of the bedside table in the front bedroom.
Travel cots and cot bed linen for infants under 3 can be provided at no cost. Please let us know in advance if you need one. Plastic plates, bowls and cups are provided for children's use.
We accept that accidents will happen, so we operate an "honesty policy" and ask that any breakages be paid for at £1 per item - we ask that you leave the money in the cottage with a note so that we know what has been broken so we can replace it for the next guests.
Please do not remove cutlery and crockery, tin openers, towels, bedding etc from the cottage. Items missing will be charged for.
Car parking - you will be allocated a car parking space on arrival and given a key to a drop down post for that space. We ask that you park your car in the space provided and not in Shepherds Car Park unless access to your space is blocked for some reason. Please look after the key and be sure to return it - replacement keys are not available so there would be a charge of £75 to replace the post.
We have tried to ensure that the cottages are as comfortable as we can make them, but would ask that if there is anything specific you would like to enable you to enjoy you stay more, that you let us know in advance.
Please note that no contract shall exist until a deposit of 50% is received.
Should you need to change your booking once your deposit is paid, we will endeavour to assist, but please bear in mind that changes cannot be guaranteed. A change of date may need to be treated as a cancellation of one booking and the making of another.
If you need to cancel your booking, then provided you do so more than 4 weeks prior to your arrival date a full refund will be given, provided we are able to re-let the property. We will keep you informed and you can check the website on the availability section. If you cancel within 4 weeks, or do not pay the balance owed when due, then we will be unable to refund your deposit, and your booking will be null and void.
To keep any period of uncertainty to a minimum, where possible, we would ask you to communicate with us by phone.
Given the recent worldwide pandemic and the lockdown resrictions imposed, we are allowing our guests to pay 50% on booking and 50% two weeks before arrival to allow for any changes in lockdown to be considered.
We are conducting enhanced cleaning on changeover day and ask that you vacate the cottage by 10am at the latest in order that we can go and thoroughly clean before our next guests arrive. We ask that our incoming guests arrive after 3pm to allow us enough time to ensure everything has been sanitised before your arrival. We have left some cleaning products in the cottage for your use while you stay with us and ask that you continue to follow the government guidelines regarding handwashing and staying alert.
We wish you a very pleasant stay with us and hope you enjoy exploring the Gower and the surrounding area.